Do you ship to my city and location?

We currently deliver in Ahmedabad, Bangalore, Chennai, Coimbatore, Ghaziabad, Goa, Greater Noida, Gurgaon, Howrah, Hyderabad, Kochi, Kolkata, Mumbai, Navi Mumbai, New Delhi, Noida, Pune, And Other States of India AS well.

What is the estimated delivery time?

Products are typically dispatched within 14-15 days of order confirmation depending on Your destination and services related to the Product shall be provided after the delivery of the Product. Once the product is dispatched for delivery we will notify you of the same.

All the products are transported and delivered using the Delmara luxury or its partner delivery network.

While we try to ensure that the Product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not got in touch with you.

Are there any shipping charges?

We charge for shipments in certain pincodes. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we charge for shipments to your pin-code or not.

However, if in certain exceptional cases, we agree to deliver the Products in non-serviceable pin-codes, we may deliver the product at your doorstep provided the transportation/shipping cost is borne by you at actuals in advance

How do I track my order?

The best way to check your order status is contact us. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order do give us a call at our customer care number or email us at delmaraluxury@gmail.com.

For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it

Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots – small knots which structurally don’t impact the product will be fully filled with putty and polished to make sure that they don’t hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products

Hard wood products may expand slightly during the summer months because of which some drawers may get stuck. This is normal, and nothing to be worried about. Reach out to our customer care team with your request, and our after-sales service team will come by and minimise the expansion by sanding the sides of the product.

What if I receive a damaged product?

We work with manufacturers who have highly specialized quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product (damage as defined above), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please write to us at delmaraluxury@gmail.com

Depending on the degree of damage, we will either repair the product, or offer you a replacement.

Can I cancel the order?

We take great pride in all the designs we create and curate. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order only in the following cases and in the following manner.

1. Cancellation prior to delivery -For cancellations made before a Delivery Attempt, any advance paid will be refunded as per Discuss.  However, in case of cancellation of any Made To Order product (“MTO”) within 24 hours of placing the order, a full refund will be initiated. Post the 24-hour window, you will be charged  25% of the order value as a restocking fee.

2. Cancellation at the time of delivery – Cancellation at the time of delivery is not allowed for MTO Products.

3. Cancellation after delivery is not allowed – After delivery of the product, only After Sales services will be applicable, and cancellation is not an option.

Is there a cancellation fee applicable?

We generally do not levy cancellation fees except in the case of Made To Order (MTO) products. In the case of MTO products, if you cancel within 24 hours of placing the order, you will receive a full refund. Post the 24-hour window, you will be charged  25% of the order value as a restocking fee.  Please also note that after delivery of the product, only After Sales services will be applicable, and cancellation is not an option. We do not offer exchanges or cancellations for MTO Products.

NOTE

Once we have delivered the product and left the customer’s premises, we will not be able to accommodate any cancellation or replacement requests . We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.